Each portal carries help request "mail to" boxes and User Guide / FAQ sections.
Staff:
CT maintains a traditional Help Desk for all system or technical queries and actively assists with portal set up (eg. recipient details / address book) and linkage to other parties.
Operational times:
08:00 to 18:00 GMT
Direct line:
+ 44 (0) 203 484 8169
"Open Enquiry":
This is offered as a "bridge" between industry participants - to act as a single point resource to help clients find data, to chase up on or verify errors, confirm identity of re-set agent etc.
